Privacy policy
it is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore, we would like you to know what data we maintain and what data we discard. With this privacy notice, we would like to inform you about our security measures.
Collection of Data
You can use our web site without disclosing your personal data. You are not required to provide personal information as a condition of using our site, except as may be necessary to provide you a product or service at your request. When you use our website, we store data on our servers for various security purposes.
Collection and processing of personal data
We collect personal data only when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us.
Purposes of Use
The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent.
Right of Access and Correction
You have the right to review and amend any personal data stored in our system if you believe it may be out of date or incorrect. Just send an email to us.
Right of Cancellation
You have the right at any time to withdraw your consent to the use of your personal data in the future.
Data Retention
We only retain personal data for as long as is necessary for us to render a service you have requested or to which you have given your consent.
Use of Cookies
In some web sites, so-called Cookies are used in order for us to improve the efficiency of your individual use of the web site. Cookies are identifiers that our web-server could send to your computer in order to identify the computer being used for the duration of the session. Most browsers are set-up to accept these Cookies automatically. In addition, you can deactivate the storing of cookies or adjust your browser to inform you before the Cookie is stored on your computer.
Security
Our online store uses technical and organizational security precautions to protect your data from manipulation, loss, destruction or access by unauthorized persons.
Contacts
Please Contact the customer support team of our service department with any problems, questions or suggestions that you may have. The constant development of the internet requires occasional adjustments to our privacy statement. We retain the right to make changes when necessary.
Shipping & Returns
Shipping Privacy
All Products are shipped directly from storage. When we shipped out products, we will supply tracking number for you.
There is 48 hours processing period once payment is received. Once products are shipped, we will email you with tracking number so you may track your order. You will have your products within 3-5 business days (not counting weekends or Holidays). Most orders are processed in same day and received by customers within 2-4. Some orders may take longer due to uncontrollable circumstance.
We are not responsible for unclaimed packages. Any unclaimed package will not be resent without shipping charges! Make sure that you give a valid and complete address when ordering, and make sure you are available to claim your package. We will not resend orders returned due to being unclaimed by customers without shipping charges.
Out of Stock
If products are out of stock, We will call you or send you an message in WhatsApp. Please add our contacts in your list so you get our messages in WhatsApp.
Exchange policy
All exchanges must be addressed within 48 hours of receiving products. In order to make an exchange, all products must be in original, unworn, same condition, with original packing and proper 360 degree opening video or you will not qualify for an exchange.
Unacceptable reasons for exchange are customer chose wrong size/wrong colour/wrong style/customer decides no longer wants.
We will exchange if we sent incorrect products by mistake or damage in transit.
*WE WILL NOT ACCEPT RETURNS OR EXCHANGES IF WE SENT YOU THE CORRECT PRODUCTS!
*100% RETURNS WILL NOT HAPPEN WITHOUD AN VALID ABOVE MENTIONED REASONS, BECAUSE STRICLY QUALITY CONTROL WOULD HAVE DONE FOR EACH AND EVERY PRODUCT 3 TIMES BEFORE DISPATCH BY THE TEAM.
We will not accept returns or exchange just because the customer decides they no longer want a Product, or because the customer has picked the wrong product or because the customer thought they would look different from the pictures.
Read our policy and make sure you select the correct product, colour, and ask any questions about the products before you purchase! Our customer support team is very much active in Instagram and WhatsApp.
Shipping Policy
Processing Time
All orders are delivered within 2-3 business days. Orders are not shipped or delivered
on weekends or holidays. If we are experiencing a high volume of orders, shipments
may be delayed by a few days. Please allow additional days in transit for delivery. If
there will be a significant delay in the shipment of your order, we will contact you via
email or phone.
Shipping Time Domestic Shipping: Orders will be delivered within 3 to 4 weeks from the
date of order confirmation. Please note that delivery times may be affected by factors
beyond our control, such as weather conditions, customs delays, and other unforeseen
circumstances.
Return and Refund policy
Return
We have a 5-day return policy, which means you have 5 days after receiving your item
to request a return.
Once the return product is received it will be inspected and the return will be approved
within 2 days
Return & Exchange : If return is approved then exchange or replaced product will be delivered in 7 days.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if
the refund was approved or not. If approved, you’ll be automatically refunded on your
original payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the refund too. If more
than 15 business days have passed since we’ve approved your return, please contact
us at Enter email /Ph no : discountmarketonline@gmail.com / 8072028094